This article is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. If you think you may have a medical emergency, call your doctor or 911 immediately.
For mental health treatment that requires in-person sessions – psychiatric evaluation, group therapy, intensive outpatient programs – Pasadena residents typically book through one of several behavioral health providers in the area. For follow-up medical visits, medication reviews, and check-ins between psychiatric appointments, a home-based option avoids the trip. Doctor2me physicians visit patients at their address for primary care and chronic condition management, with referrals to specialists and behavioral health centers when treatment requires it. The in-home medical services overview covers what the home-based option includes.
Pacific Clinics — Arroyo Parkway is a community-based behavioral health clinic at 1020 S Arroyo Parkway, Suite 100, in Pasadena, California, Los Angeles County.
The Arroyo location is one of dozens of sites operated by Pacific Clinics, which describes itself as California’s largest community-based provider of behavioral and mental health services. The organization is a 501(c)(3) non-profit serving Californians of all ages – children, transitional-age youth, adults, and seniors – through Medi-Cal, county contracts, and grant funding.
This location operates as an Arroyo FSP (Full Service Partnership) site under contract with the Los Angeles County Department of Mental Health, with services delivered Monday through Friday between 9:00am and 5:00pm.
Center Snapshot
| Detail | Value |
| Address | 1020 S Arroyo Parkway, Suite 100, Pasadena, CA 91105 |
| County | Los Angeles |
| Phone | (626) 403-2794 |
| Intake/Referral | (626) 403-4888 |
| General Helpline | (877) 722-2737 (877-PC-CARES) |
| Fax | (626) 403-4894 |
| Hours | Monday-Friday, 9:00am-5:00pm |
| Network | Pacific Clinics (statewide) |
| Tax ID | 94-2295953 (501(c)(3)) |
What Type of Facility Is Pacific Clinics — Arroyo Parkway?
The Arroyo Parkway location is an outpatient community mental health clinic. It is not a hospital, not an inpatient psychiatric facility, and not a private therapy office. The model is community-based, government-contracted care delivered to people who often cannot access private behavioral health services.
The site operates as a Full Service Partnership (FSP) under the Los Angeles County Department of Mental Health. FSPs serve adults with serious mental illness who need intensive, wraparound support to live in the community. The “whatever it takes” model includes 24/7 access, field-based services delivered where the client lives, and linkage with housing, benefits, and case management.
What Services Does the Arroyo Location Offer?
Mental Health Services
According to the LA County Department of Mental Health directory, this location provides:
- Community outreach
- Crisis intervention
- Field Capable Clinical Services (FCCS)
- Mental health evaluation
- Mental Health Services (MHS)
- Psychological testing
- Targeted case management
- Wraparound facilitation and community support
Medication and Psychiatric Care
- Psychiatric medication services
- Medication support
- Coordination with primary care physicians on side effects, interactions, and dosing
Outreach and Linkage
- Outreach programs to engage hard-to-reach populations
- Linkage to housing services
- Connection to Pacific Clinics’ broader services across Los Angeles, Orange, Ventura, the Inland Empire, the Bay Area, the Central Valley, and the Capital region
Languages Available
The Arroyo Parkway location offers services in: Cantonese, French, German, Korean, Mandarin, Samoan, Spanish, Tagalog, Taiwanese, alongside English. This is a deliberate match to the demographic mix of the San Gabriel Valley and northeast Los Angeles.
Who Is the Arroyo Site For?
Adults with serious mental illness, including conditions such as schizophrenia, bipolar disorder, major depression, and severe anxiety. The FSP model specifically targets people whose conditions are severe enough to require intensive services – frequent contacts, field-based outreach, and integrated case management – rather than once-a-week therapy sessions in a private office.
Many clients are referred through other parts of the LA County mental health system: emergency departments, crisis stabilization units, jails, hospital discharge teams, or other DMH programs. The Pasadena Passageways program, also at 1020 S Arroyo Pkwy, provides homeless support for residents of the City of Pasadena alongside the FSP services.
How Does Intake Work?
Walk-In Intake
The Passageways program at this address accepts new intake Monday through Friday at 8:00am, first come, first served, for homeless individuals in Pasadena.
Phone-Based Referrals
For mental health services and FSP enrollment, intake is handled by phone at (626) 403-4888 or through the general PC-CARES helpline at (877) 722-2737. County DMH referrals can also be made through the access line at (800) 854-7771.
Eligibility
Most services at this location are funded through Medi-Cal or county contracts, meaning eligibility is tied to enrollment in Medi-Cal or qualification under county criteria for serious mental illness.
How Does At-Home Medical Care Fit Alongside Behavioral Health Treatment?
People receiving intensive behavioral health treatment often have unmet primary care needs. Adults with serious mental illness face shorter life expectancies than the general population, largely from preventable physical conditions – diabetes, cardiovascular disease, smoking-related illness – that go unmanaged because attending appointments is hard.
A home-based primary care option helps fill this gap. Doctor2me physicians visit patients at home for routine checkups, chronic condition follow-ups, and acute issues that don’t warrant an ER visit. For patients receiving treatment at Pacific Clinics, home visits keep the medication, vitals, labs, and follow-up workflow simple and consistent. Patients can pick a specific physician from the Doctor2me provider directory when continuity matters.
What About Daily Living Support at Home?
When In-Home Caregivers Are Needed
Some adults receiving behavioral health treatment also need help with day-to-day life at home – meal prep, medication reminders, hygiene, light housekeeping, transportation to appointments. This is especially common for older adults, people in recovery from a hospital stay, or those whose mental health condition makes consistent self-care difficult.
A Better Solution In Home Care, an in-home care company operating in California since 2000, provides in-home care, placement assistance, and wraparound care management. For families navigating a parent’s mental health treatment alongside daily living concerns, a care manager from a service like this can coordinate the moving parts that no single clinic captures.
When Home Health Services Are Required
For patients who need clinical home health – skilled nursing visits, physical therapy, wound care, IV therapy at home, post-hospital recovery – the service category is different. These are physician-ordered services delivered by licensed clinicians.
XL Care Home Health Agency is one example of a home health agency that delivers this category of in-home clinical care, with services arranged through the patient’s physician. Home health is typically covered by Medicare or Medi-Cal when ordered for a qualifying condition.
Where Is the Arroyo Parkway Location?
Pacific Clinics on Arroyo Parkway sits in central-south Pasadena, near the intersection of S Arroyo Pkwy and California Boulevard. The setting is a mixed commercial and residential area, with retail and dining nearby. A bus stop is directly outside the building (Metro Bus 20cc).
Access from the I-110 freeway is straightforward. Nearby healthcare resources include Huntington Hospital and several primary care clinics within a short drive. Patients across the San Gabriel Valley – Pasadena, South Pasadena, Altadena, Arcadia, Sierra Madre, Monrovia, San Marino – can reach this location.
Pacific Clinics also operates other locations in the broader Pasadena area, including the Lake Avenue site for substance use treatment, providing a continuum of behavioral health services across the region.
